Solutions
Emergency Call Management
Get everything you need to manage any emergency call in any format in one flexible multimedia solution — from the underlying call control technology to the user interface at the desktop.
Integrated, Flexible Call Handling & Management
Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs).
It streamlines 9-1-1 call handling and processing, enables real-time collection of critical voice, text, data, and video information, and improves delivery of rich situational awareness data.
Manage Any Call or Media
Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:
- Next-generation voice
- Text-to-911
- Text-from-911
- Real-time texting
- 3D location mapping
- Image-enriched messaging
- Video-enhanced data
Get Complete, Customizable Call Handling
At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
- Customized icons and buttons
- Buttons sized for touch-screen operation
- Mute, privacy, and hold buttons
- Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
- Buttons sized for call takers with visual disabilities
- Text-to-911 capabilities that allow call takers to initiate text conversations
- Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Customized Call Management & Control
Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
- Voice over IP (VoIP) emergency call handling and management
- Integrated text-to-911 and text-from-911
- Virtually unlimited high-quality conferencing
- Map-based call management
- Emergency notification
Leverage New Technologies
Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
Connect with the market’s leading experts in Emergency Call Handling.
Solutions
Guardian Messenger
Enhance emergency call management with text, photos, and video.
Integrate Text-to-911 and Text-from-911
Guardian Messenger is a full-featured short message service (SMS) function that seamlessly integrates with the Comtech’s 9-1-1 Call Handling. Once configured, this function enables standards-based text-to-911 call management and control.
Guardian Messenger goes beyond standards requirements by offering outbound text-from-911 capabilities
Streamline Text-to-911 Handling
At the desktop, text-based calls are handled like regular voice calls.
Call takers have the option to manage the call with all the same features and functions associated with voice calls, including transfer and join capabilities.
Connect with the market’s leading experts in Emergency Messaging.
Solutions
Location Data Platform
Accurately determining the caller’s location and managing location data are the cornerstones of 9‑1‑1 in legacy, transitional, and end-state NG9‑1‑1
Comtech emergency call solutions bridge the divide between legacy location identification functionality and next-generation data tracking and management.
Ensure 9-1-1 Location Data Integrity
Our platform combines a legacy ALI product offering full Automatic Location Identification (ALI) functionality for 9‑1‑1 systems with complete access and management of ALI information via a comprehensive ALI Database Management Service (DBMS).
Product Details
Our platform provides the NENA i3 transitional Location Database (LDB), ensuring your location data needs will be met now and through the transition to the i3 end state of NG9‑1‑1.
The Comtech LDB provides functionality supporting both legacy National Emergency Number Association (NENA) 04‑001 queries and Hypertext Transfer Protocol (HTTP) requests and responses.
Bridging the Digital Divide
Our platform combines complete legacy ALI replacement with LDB transitional capabilities.
This combination supports the jurisdiction’s evolution from legacy 9‑1‑1 to the end-state NG9‑1‑1 platforms Location Validation Function (LVF), Location Information Server (LIS), and Additional Data Repository (ADR).
Industry Compliance
The Comtech Location Data Platform solution complies with the NENA 02‑010, 02‑011, 02‑015, 04‑001, 71‑501 and 05‑001 (J‑STD‑036 E2) standards.
Features & Benefits
| key features | benefits |
|---|---|
| Legacy Support | Support the replacement of and interaction with the legacy ALI data and processes. |
| Transitional Functionality | Provides the LDB element for transition of data and business processes from legacy 9-1-1 to NG9-1-1. |
| Professional Support | Backed by Comtech’s proven expertise in ALI/MSAG data integrity management. |
| Geographic Redundancy | Deployed with geographic diversity and redundancy, maintaining required availability. |
Connect with the market’s leading experts in Location Data Platform.
Solutions
Location Platforms
Global location and messaging solutions, customized for your business needs.
Comtech delivers an industry-leading suite of customizable, virtualized and containerized location-based platforms.
Our Location Platform Solutions include:
Location-Based Services
Our virtualized and containerized platforms bring robust carrier-grade solutions and end-to-end services, ensuring you get the most out of your investment. Comtech’s position determination method aims to achieve the highest level of accuracy and efficiency by combining and configuring various techniques.
Our virtualized and containerized Mobile Location Center (MLC) solutions are standards-compliant, commercially available systems for the location of mobile devices. It is particularly applicable to public safety service providers and commercial applications.
RF Signature Processing
Pioneering machine-based intelligence for RF fingerprinting.
Our RFSP solutions are a game changer for all public safety, law enforcement, and commercial applications.
Advanced Mobile Location
Our AML solutions leverage device-based position estimates to support emergency responders.
They can be deployed on their own or enhanced with our network-based location platforms.
Passive Location
Comprehensive location solutions, born of integrated active and passive LBS.
Real-time location that requires no devices or networking signaling, our solutions meet application providers’ every need.
Connect with the market’s leading experts in Global Locations and Messaging Solutions.
Solutions
Short Messaging Service Center
SMS is an essential service for consumers and enterprises alike, enabling multiple revenue-generating use cases.
SMSC is a virtualized, compact, high-capacity, multiprotocol SMS delivery application with flexible private, public, or hybrid cloud deployments using Openstack.
Product Applications
Our SMSC enables common use cases including Person-to-Person text messaging, Application-to-Person, Machine-to-Machine/IOT, and various other advanced applications. SMSC future-proofs your investment as your network continues to evolve to a full TCP/IP architecture.
Product Details
SMSC works with multiple network technologies, including CDMA (3GPP2), TDMA, GSM (3GPP), UMTS, LTE, and 5G delivery of SMS.
It also features built-in IP messaging, enabling single-box support for legacy networks, IMS (SIP), and LTE (DIAMETER).
SMSC seamlessly integrates with Comtech’s telecommunications VAS, supporting all machine-type communication and IoT applications.
SMSC Services
- Machine-to-Machine
- Enhanced Messaging Services
- Prepaid SMS
- Premium messaging events
- Embedded promotions
- Usage controls
- Message archiving
- Personalized messaging features
- Spam filtering and anti-spoofing features
- Duplicate message handling
Connect with the market’s leading experts in Global Location and Messaging Solutions.
Solutions
Wireless Emergency Alerts
Comtech’s fully integrated end-to-end Wireless Emergency Alert (WEA) solution is trusted by the world’s leading alert originators, authorities, and mobile network operators.
WEA is a system that enables authorized officials to inform the public about life-threatening events by connecting emergency mobile alert systems to the government alert gateway.
Comtech Trusted Alerting System
The Comtech Trusted Alerting System (CTAS) provides a CMSP gateway
and Cell Broadcast Center (CBC) for WEA service.
Components of Our WEA Solution
Commercial Mobile Service Provider (CMSP) Gateway: A secure, concentrated point of access to the Federal Alert Gateway and potentially to other future external entities, third parties, or value-added service providers.
Cell Broadcast Center (CBC): Component that maps alert areas into appropriate wireless network coverage and facilitates alert delivery via cellular networks (2G, 3G, 4G, and 5G).
Operation Graphical User Interface (GUI): Comprehensive element management system to facilitate operations, administration, and maintenance for both the CMSP Gateway and the CBC.
Features
Standard Interface Compliance: CTAS is fully compliant with ATIS and 3GPP specifications, enabling standard connectivity between the IPAWS’s Federal Alert Gateway, and mobile network operators’ radio access networks.
High Availability
- Tier-1 carrier grade
- 99.999% uptime
- Zero downtime upgrade
- Full local redundancy
- Multiple sites geo redundancy
Unique Capabilities
- Comprehensive GUI-based test tool to test each RAN element
- Comprehensive logging/reporting tool ready for FCC/FEMA eventual audit
- Consolidated alert report per alert via email or GUI
- RF shapefile processing for advanced geo-targeting
- Commercial cell broadcast capability for monetization possibility
Advanced Geo-Targeting
- Precise geo-targeting with sub-cell based (polygon, circle) targeting based on RF-coverage data shapefiles
- Cell coverage and impacted alert target area viewing
Interoperability with Network Equipment Providers
- Proven interoperability with MSCs, BSCs, RNCs, MMEs, AMFs, and NRFs from multiple core network vendors
- Support for all radio technologies (2G, 3G, 4G/LTE, 5G
Platform Features
- Support all Comtech applications on shared resources and common O&M GUIs
- Cloud-native architecture
- Containerized application modules
- Private cloud/public cloud deployment models support
- OpenStack and VMWare compliant
- ETSI NFV standards-based
- Comprehensive element management system (administration, dashboard for KPIs, troubleshooting, provisioning, alert management- search, test alerts)
World Class Customer Service
- Easy deployment for tier-2 and tier-3 mobile network operators
- In-network or hosted in modern data centers
- 24x, 7x, 365 operational support
Robust Security
- Access control, role-based permissions
- Spam prevention, encryption
- Denial of service attack mitigation
- Proactive penetration testing
Why Comtech?
- FEMA-certified in US
- Multi-channel alert delivery
- Automated processing of cell site data changes
- Reduced risk and implementation costs
- Rapid implementation of WEA on your network
- Easy handling of requirements specified by local regulators
- Supports all RAN types
- Flexible deployment, operations, and business models as per the providers’ requirements
- Reduces cost of CAPEX and OPEX
- Support for alerts in multiple languages
- Enterprise and carrier grade
- Flexibility for various message handling scenarios
- Assured interoperability with centralized government alert gateway such as FEMA Gateway for the US and Pelmorex NAADS for Canada